Started charging for initial site visits last year – nominal fee of $150 that I’d credit to them if they elect to work with us – don’t deliver any product – just provide advice. Rarely get blowback – assume that when I do they just saved me some time. Now that we’re getting started in this program, I need to turn this into a Product – maybe called Initial Site Visit or Initial Site Consult or Architectural Program Review or… and provide some “product” even if a one page assessment. I usually am doing that anyway as a follow-up email when I get to the office anyway. Packaging will help.