Juintow-I’m working on what these tools are. Really-this is project and resource management, which results in setting deadlines and giving your employees the information (quality level, financial info and expectations) then letting them do it. For me, this means building a solid business and marketing plan that links to office systems (like e-myth) . This takes a lot of decisions out of the hands of the employee, allows them to focus on production and quality instead of drudgery and reinvention of the wheel. A process I’m working on, and one that is specific to each firm, so I can’t share yet.